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Warranty -
WiFi Configuration And Accessories Class
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Warranty Disclaimer
In the following cases, the product's problems are not covered by the INHENERGY warranty:
1) Products without INHENERGY logo;
2) Products failure or damage caused by the use of non-standard or non-company accessories or software;
3) The product or component has exceeded the INHENERGY's warranty period (except for the extended warranty service signed by both parties);
4) Failure or damage caused by installation, repair, modification or disassembly by not the INHENERGY's after-sales service personnel or the INHENERGY's designated service organization, except for the case of a third-party after-sales service organization entrusted by the INHENERGY.
5) Any operation beyond the scope of installation and use specified in the relevant international standards, operations that do not comply with the INHENERGY’s product manuals and related installation and maintenance documents, working environments other than the product’s specified working environment, or faults or damages caused by incorrect installation, storage and use (such as installation The ambient temperature is too high, too low, too humid or dry, the altitude is too high, the voltage or current is unstable, etc.).
6) Stolen equipment;
7) Failure or damage caused by force majeure;
8) Damage caused during transportation (including scratches, abrasion, etc. of the casing caused by the movement of the packaged product during transportation);
9) Other failures or damages are not caused by the quality of INHENERGY products (including related parts).
★In the above situation, if the customer requests repair service for the faulty product, after the judgment of the INHENERGY's relevant service organization, the paid repair service can be provided.
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How to File a Claim?
INHENERGY will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement. To request warranty service, you will need to provide:
The sales receipt or other evidence of the date and place of purchase
The serial number and model number of this product
A description of the problem
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What our Warranty Does Not Cover?
Our warranties do not cover any problem that is caused by:
1) Conditions, malfunctions or damage not resulting from defects in material or workmanship.
2) Conditions, malfunctions or damage resulting from improper installation, commissioning or maintenance, misuse, insufficient ventilation, failure to observe the applicable safety regulations.
3) Force majeure, e.g. lightning, overvoltage, storm, fire, flood. Our limited warranties are void if the product is returned with removed, damaged or tampered labels or any alterations(including removal of any components or external cover.
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How Long Does the Coverage Last?
Our warranty periods are 5 years from the documented date of purchase, depending on the type of product and where it was purchased.
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What is covered?
INHENERGY warrants this product against defects in material or workmanship. INHENERGY will replace at no charge for parts only or replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance.
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After receiving the product, I found that certain accessories were missing？
After receiving the product, please check if there are any missing accessories according to the list of accessories in the user manual. If there are missing accessories, please contact the seller or INHENERGY local technical service center immediately.
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How to configure Wi-Fi?
Please follow the user manual that came with your WiFi collector to configure the internet connection; or visit the INHENERGY website to watch the collector configuration video; or contact your seller to get the appropriate configuration file or video. If you are unable to download the app, please contact your seller or INHENERGY's local technical service center for assistance.
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The WiFi collector has been successfully configured, but the app does not display data?
After the WiFi collector is successfully configured, the WiFi collector needs to be tied to the station before the data will be displayed. When the collector is added to the station for the first time, the first data will be uploaded to the monitoring system in about 10 minutes. If there is still no data displayed after 10 minutes, please contact your seller or INHENERGY local technical service center.
